Booking a Lesson

The Book Lesson button shows on your schedule when your studio lets families book, you signed in as a parent or guardian, and your family has a student. A student who signs in with their own login does not see it.

The steps

Tap Book Lesson to open Book a Lesson. Tap the X at the top to close it at any time.

Choose a student. Pick the child the lesson is for.
Choose a length. Pick 30, 45, 60 or 90 minutes.
Pick an open time. Trio shows open times with the student's primary teacher (or any teacher, when the student has none), from 24 hours from now to 4 weeks ahead. Tap a time.
Confirm. Check the details and tap Confirm Booking. When your studio asks for payment, this step is Review and pay (see below).

To go back one step, tap the back arrow, or use your browser's or phone's back gesture.

The new lesson shows in Upcoming on your schedule.

Using a makeup credit

Makeup credits belong to each student. When the student you picked has a credit, the last step shows Use makeup credit (N available). Turn it on to use a credit for this lesson.

Paying when you book

Some studios ask you to pay when you book. Then the last step, Review and pay, shows:

the lesson details;
the makeup credit switch, if the student has a credit;
a Payment box with the price, tax if it applies, and the Total due;
your ways to pay: your default card (already selected), Add card, and Cash App Pay. Apple Pay and Google Pay show when your studio turned them on and your device supports them.

Bank accounts are not offered here, because a bank payment takes days to clear.

Tap Pay. Trio books the lesson when you first tap Pay. If you close before you tap Pay, nothing is booked.

The payment covers the full amount due. If you already paid part of the lesson's invoice, the box shows what you paid and asks only for the rest (Due now). If the amount changes before you pay, Trio shows the new amount and asks you to tap Pay again.

After you tap Pay

Lesson booked and paid. You are done.
Payment processing. Cash App, or your card's extra security check, has not finished. Trio holds the lesson until the payment clears. Tap Check payment status to check again.
The payment did not go through. You stay on the same screen. Try another way to pay. To pick another time instead, go back: Trio frees the time at once.

On a phone, Cash App Pay opens the Cash App. After you approve, Trio opens your Schedule and shows the result.

Held lessons

If you tapped Pay and then close before the payment is done, the lesson is held. Trio shows Pay the amount by a deadline and a Pay now button, and sends you a reminder. The schedule and dashboard show Pay to confirm by with the same deadline. Pay before the deadline to confirm the lesson. If the deadline passes, Trio frees the time and tells you.

If your studio asks for payment but does not take online payments through Trio, the button is Confirm and pay with the amount. Trio books the lesson and holds it until it is paid, with the same deadline.

Booking window and limits

You can book lessons in the next 4 weeks. Each teacher can also have a maximum number of lessons a day or a week. When the teacher is full for those dates, Trio shows Fully booked. If someone books your time before you confirm, Trio asks you to pick another time.

Why can't I book?

The time is less than 24 hours away. Pick a later time.
The time is more than 4 weeks away. Come back later.
Trio shows open times only for the student's primary teacher.
The teacher has reached their daily or weekly maximum (Fully booked).
You do not see Book Lesson: your studio does not let families book, or you signed in with a student's own login.