Rescheduling, Canceling & Makeup Credits

Plans change. On your schedule, an upcoming lesson has a Cancel button and, when your studio allows it, a Reschedule button that moves the lesson to a new time.

Canceling and rescheduling are for parents and guardians. A student's own login can view the schedule but does not see the Cancel or Reschedule actions.

Canceling a lesson

Tap Cancel on an upcoming lesson. Before you confirm, Trio shows the lesson and what will happen under your studio's cancellation policy:

You will receive a makeup credit. You canceled before your studio's cancel cutoff (for example, 24 hours before), so you get a credit to use later. If the credit expires, Trio shows when.
This lesson will be forfeited (you lose this lesson, no credit). You canceled after the cutoff, or your studio's policy gives no credits.
No makeup credit will be issued. This student already has the most credits your studio allows.
One prepaid package lesson will be used. The canceled lesson still uses one of your prepaid package lessons.
Your prepaid package lesson will be preserved. You keep this prepaid package lesson.
This lesson will be cancelled. The lesson was held until you paid, so the bill for it is cancelled too. Or your studio has no cancellation policy: then Trio adds "No makeup credit applies."

Tap Confirm Cancellation to cancel, or Keep Lesson to go back. Trio then tells you the lesson is canceled and, if you got one, that a makeup credit was added.

Rescheduling a lesson

When your studio enables rescheduling, an upcoming lesson also offers a reschedule action. Trio moves your existing lesson to the new time you choose - your payment, lesson notes and any meeting link stay with it. It is a move, not a cancel-and-rebook: no makeup credit is used and no second invoice is created.

The new time is with the same teacher, for the same length, in the next 4 weeks. Pick a time and tap Confirm Reschedule. The lesson moves at once.

You can reschedule only up until your studio's cancellation notice window. Inside that window - for example, within 24 hours of the start time - the reschedule action explains that the lesson is too close to move and offers Cancel lesson instead. Canceling that late forfeits the lesson under the studio policy, the same as any late cancellation.

If your studio does not offer rescheduling, you will only see the cancel option.

How makeup credits work

Makeup credits belong to each student. The badge on your schedule shows how many credits your family has and how many expire soon.

Credits can expire. Trio sends you a reminder 7 days before a credit expires, and a notice when it expires.

Why didn't I get a credit?

This student already has the most credits your studio allows.
The lesson was from a prepaid package, so a package lesson was used instead.
You canceled after your studio's cancel cutoff.
Your studio's policy gives no makeup credits.
Your studio has no cancellation policy.

Using a credit

When you book a lesson for a student with a credit, the last step shows Use makeup credit. Turn it on to use a credit for that lesson.