Viewing & Paying Invoices

The Billing page shows what your family owes and lets you pay. It has a Payment Accounts panel at the top and your Invoices below.

Payment Accounts

The Payment Accounts panel shows your default card or bank account and whether autopay is on (Autopay: Active or Autopay: Not set up). Tap Manage Billing to change your payment methods and autopay. See Payment Methods & Autopay.

When your studio does not take online payments through Trio, the panel shows a note that online payment is not available.

Your invoices

The Invoices list shows each invoice with its amount and status:

Unpaid: the invoice is waiting for payment.
Partially Paid: you paid part of it.
Paid: it is paid in full.
Overdue: the invoice is past its due date and money is still owed.

While a payment is still clearing, a Payment Processing label shows next to the status.

Opening an invoice

Tap an invoice to open it. The invoice shows the charges on the invoice - for example monthly tuition, group lessons, or fees - and the amount paid. Tax and Refunded lines show when they apply.

After a payment, the invoice shows what is Outstanding. While a bank payment is clearing, that line is Amount Due Now, so you are not asked to pay the part that is already on its way.

Payment History lists each payment on the invoice. It shows when the invoice has payments.

Download a PDF or receipt

From an open invoice, tap Download PDF to save or print a copy. The PDF shows your studio's details, the charges, the amount paid and the balance due. A View on Trio QR code opens the invoice in Trio, where you can pay it.

Where is my receipt?

Open the invoice. Payment History lists each payment, and Download PDF gives you a copy that shows what you paid.

Paying online

Each invoice with an amount due shows Pay Now in the list. In an open invoice, the button shows the amount, for example Pay $120.00.

Tap it to open a secure payment screen. Choose a saved card or bank account, or tap Add card or bank account. When your studio offers them, you can also use Cash App Pay, Apple Pay or Google Pay for one payment. These are not saved for autopay. You can pay part of an invoice now and the rest later.

Bank payments take a few business days to clear. See Paying by Bank.

If autopay is already set up for an invoice, Trio shows a note letting you know it is scheduled to be charged automatically - you can still pay it manually now if you prefer.

When online payment is not available

If your studio does not take online payments through Trio, you still see your invoices, and Pay Now still shows. When you tap it, Trio shows a note that online payment is not available. Pay your studio the way you usually do.

Your lesson package balance

If a student has a prepaid lesson package, the Billing page shows a Package balance card, and your dashboard shows a small matching card. It counts the lessons left and how many of them are already scheduled, for example "6 of 10 lessons left, 5 scheduled". When the scheduled lessons will use up the package, the card also says about when it runs out. Lessons on dates your studio paused do not count.

Buying another package

When your studio allows it, the Package balance card shows Buy another package for each package. The button is highlighted when your balance is low. Tap it, and Trio sets up the next package of the same kind, starting today, and opens the payment screen for its invoice. Trio tells your studio. Trio uses up the lessons on your current package first.

If you already have an unpaid invoice for that package, the button opens that invoice instead of a second one. If your studio does not take online payments through Trio, you see a note that online payment is not available.