Notification & Communication Settings
By Trio Team · Updated
Notification & Communication Settings
Your notification settings let you decide how Trio reaches you and which kinds of activity you want to hear about. The page is split into two cards: Notification channels and Notification topics.
Notification channels
The first card controls the ways Trio can contact you:
- Email - reminders and updates sent to your inbox.
- SMS (text) - the same kinds of messages as a text. The first time you turn texts on, Trio shows a short consent step explaining what you are agreeing to receive from your studio. You can turn texts back off at any time.
- Push - alerts on your device when you have Trio installed as an app.
Toggle each channel on or off to match how you prefer to be reached. If you stop getting texts you expected, check that SMS is still switched on here.
Notification topics
The second card lets you choose which kinds of activity trigger a notification - for example lesson reminders, practice nudges, billing updates, and studio announcements. Turn topics on or off so you only hear about what matters to you. These choices apply across whichever channels you have enabled.
Parents and students see different topics
If your child has their own Trio account, the topics they can choose from are a smaller set than what parents see - students do not see billing-related topics, for example. Each person manages their own preferences from their own account.
Tips
- Keep at least one channel on so you do not miss lesson reminders.
- If reminders feel like too much, trim the topics rather than turning off every channel.
- Your contact-level email and text preferences also appear on your family profile.