Signing In to Trio
By Trio Team · Updated
Trio is where you keep up with your child's lessons, practice, messages and bills. You sign in without a password.
Sign in with your email
The sign-in page asks for your email first.
- Type the email your studio has for you.
- Tap Send magic link. Trio emails you a sign-in link.
- Open the email and tap the link. Trio signs you in. The link can open in a new browser tab. This is normal.
If you installed Trio as an app on your phone, the button is Send code. Trio emails you a 6-digit code. Type the code in Trio to finish.
The first time you sign in, use your email.
Sign in with a text code
A phone number works after you add it to your Trio account (see Your Family Profile).
- Tap Log in via SMS instead.
- Type your mobile number and tap Send verification code (Send code in the installed app).
- Trio texts you a 6-digit code. Type it and tap Verify.
The code works one time only and expires after a short time. To use email again, tap Log in via email instead.
Sign in with a passkey
When your device supports passkeys, the page also shows Sign in with a passkey. To set up a passkey, use Faster sign-in on your profile.
Remember me
In a browser, tick Remember me before you send the link or code. Trio then keeps your email or phone and the method you used last on this device, and shows them first next time. Do not tick it on a shared or public device. The installed app always remembers you, so it does not show this box.
If you belong to more than one studio
The first time you sign in, Trio shows Select a studio. Pick the studio you want. After that, Trio opens the studio you used last.
Where you land
After you sign in, Trio opens your dashboard. It shows your next lessons, your balance, practice and recent notes.
Trouble signing in?
- The text code did not arrive. Tap Back, check the number, and tap Send verification code again. Make sure your phone has signal.
- Your phone number does not work. The number must be on your Trio account first. Sign in with your email, then add or change your number.
- You have a new phone number. Sign in with your email. Open Profile, tap Change phone number, and type the text code Trio sends to the new number.