Connecting Stripe | Help Center

Connect a Stripe account so families can pay invoices online. Payments go straight to your own Stripe account and bank. Stripe is on the Pro and Max plans.

Where to Connect

Only the studio owner can connect Stripe. Open Owner Settings and select the Payments tab. The Payment Processing card shows your Stripe status.

On the Free plan, the card shows "Accept online payments" instead. Upgrade to Pro or Max to connect.

Connection States

Not connected

The card shows "Payment account not yet connected" and a Connect Stripe Account button. Click it to open Stripe's sign-up pages. There you give your business details, your bank account and proof of identity.

Connected but incomplete

Your first click on Connect Stripe Account makes your Stripe account. If you leave Stripe before you finish, the card shows "Stripe account connected but setup is incomplete" and a Complete Stripe Setup button. The card lists what is still missing: "Charges not enabled", "Payouts not enabled" or "Account details not enabled". Click the button to go back to Stripe and finish.

If you come back later, you can see "Your Stripe onboarding link has expired. Please generate a new one below." Click Complete Stripe Setup again to continue.

Connected and ready

When charges, payouts and account details are all enabled, the card shows "Stripe account connected and ready to accept payments". It also shows:

Available balance
Pending balance
Last payout, which shows "None" until Stripe sends your first payout

Stripe Dashboard opens your Stripe dashboard in a new tab, with your payout history, charges and disputes.

Ways Families Can Pay

When Stripe is ready, families can pay invoices by card. Below the Payment Processing card, the Payments tab has a card for each other way to pay. Each one works only after Stripe approves it for your account.

Bank Payments (ACH). New studios start with this switch on. A studio made before bank payments started has it off. The card shows the cost: 0.8% for each payment, capped at $5.00, plus about $1.50 each time a family links a bank. See Accepting Bank (ACH) Payments.
Apple Pay & Google Pay. Off by default. Turn on Accept Apple Pay & Google Pay. Families see only the wallet their device supports.
Cash App Pay. There is no switch. It turns on when Stripe approves it for your account.

Apple Pay, Google Pay and Cash App Pay are for one-time invoice payments only. Autopay never uses them.

What Stripe Gives You

With Stripe connected, you also get:

Autopay by card and bank
Refunds back to the card or bank
Invoices that Trio marks paid automatically when a family pays online

Without Stripe, you can still record cash and check payments on invoices.

Your Trio subscription, what you pay to use Trio, is separate. See Trio plans and your subscription.