Trio plans and your subscription
By Trio Team · Updated
Trio has three plans: Free, Pro and Max. Your Trio plan is separate from your Stripe account, which takes payments from families.
Only the studio owner can open the Subscription tab and change the plan.
Plans at a glance
- Free - $0. Free forever, no card required. Capped at 10 students and a single teacher account.
- Pro - $5/mo or $50/yr (Save 17% on annual).
- Max - $20/mo or $200/yr (Save 17% on annual).
Only active students count toward the Free limit.
| Plan | Support tickets | What the plan adds |
|---|---|---|
| Free | None | Scheduling, invoices, cash and check payments, the parent portal, and Ask Trio |
| Pro | 3 open tickets, 10 tickets a month | No student limit, team members, online payments (card, bank, Apple Pay, Google Pay and Cash App Pay), automatic late fees, and your other calendars shown in Trio |
| Max | No limit, all priorities | Everything in Pro, plus rooms, a second location, and AI assistant access (MCP) |
The owner turns on AI assistant access on the AI tab of Owner Settings.
Seats
Each team member who signs in is a seat: the owner, admins, teachers and staff. Free is single-teacher. The owner is the one account, and inviting a teacher requires Pro or Max.
On Pro and Max, the owner's seat is included in the base price. Additional seats are $5/mo or $50/yr each. Seats are billed live: when you invite a teacher, the line item appears on your next invoice; when you remove one, it drops off. When you add or remove a team member on the Team tab of Settings, the seat count syncs to your subscription automatically. Seat changes do not create a part-period charge or credit: your next invoice bills the seats you have then, and invoices already sent do not change.
For example, a Pro studio with the owner plus two teachers has 3 seats: $5 + 2 × $5 = $15/mo ($50 + 2 × $50 = $150/yr). On Max, the same 3 seats cost $30/mo ($300/yr).
AI credits and SMS
Ask Trio, AI lesson notes, the library importer ("Import from a book") and the AI week-in-review summary (Pro and Max) all draw from one shared monthly pool of AI credits.
Ask Trio uses one credit each time it asks the AI model for a reply. A simple question uses one credit. When Trio must look up your studio data to answer, it can take a few steps. Each step is one model reply and uses one credit, even when that reply asks for several lookups. A question about a student's billing, for example, can use three or four credits.
- Free - 25 AI credits a month (up to 5 a day) and 50 SMS messages a month.
- Pro - 500 AI credits a month (up to 50 a day) and 1,000 SMS messages a month.
- Max - 5,000 AI credits a month (up to 250 a day) and 10,000 SMS messages a month.
The daily AI limit resets at midnight UTC. Both monthly pools reset on the first day of each month (UTC). At the daily limit, AI features stop until the reset, even with monthly credits left.
Owners and admins see this month's use on the Plan & usage page, linked from the dashboard.
Change your plan
Open Owner Settings, select the Subscription tab, and click Change Plan or See all plans. On "Choose your plan", choose Monthly or Annual (Save 17%), then a plan. On Free, click Upgrade to Pro or Upgrade to Max and add a card. The "Have a promo code?" box shows only when you start a new subscription, not when you resubscribe.
- Pro to Max starts at once. Trio charges your card for the rest of the current period now.
- Max to Pro starts at the end of your billing period, with no new charge today.
- A monthly plan shows a Switch to annual link on the Subscription tab.
The Subscription tab
The Status card shows Free Plan, Pro Plan, Max Plan, Past Due, Cancelling, Cancelled or Trial Expired (Free Trial: older trial studios only). The Seats, Billing Amount and date cards show your seat count, your total, and your next bill or end date. Below them, change the card Trio charges, or click View invoices for your Trio receipts.
If a payment fails
The status changes to Past Due, and a banner shows on every page. Add a new card on the Subscription tab and set it as the default; Trio retries the payment at once.
If the payment still fails, you have 14 days, with a final warning in the last 7 days. Then your studio moves to the Free plan, the status shows Cancelled, and a Resubscribe button shows on the Subscription tab.
Cancel and move to Free
Cancel Subscription is in the red box at the bottom of the Subscription tab. It does not show while the plan is Past Due. It schedules cancellation at the end of your current billing period. After cancellation your studio downgrades to the Free plan; any students or staff beyond the Free limits are deactivated and your data is preserved. If you have more than 10 active students, deactivate the extras from the Students page before you can cancel.
Until the period ends, the status is Cancelling and Undo Cancellation reverses it. After a normal cancellation, use Change Plan to subscribe again.