Terms of Service
Trio Creations, LLC Effective Date: March 31, 2026 Last Updated: March 31, 2026
Welcome to Trio. These Terms of Service ("Terms") govern your use of the Trio platform and website located at musicaltrio.com (the "Service"), operated by Trio Creations, LLC ("Trio," "we," "us," or "our").
When you create an account, you will be asked to check a box confirming that you have read and agree to these Terms. Your explicit acceptance is required to create an account and use the Service. If you do not agree, do not create an account.
1. Who Can Use Trio
Studio Accounts (Teachers and Studio Owners)
To create a studio account and subscribe to Trio, you must be at least 18 years old and a legal resident or entity organized in the United States. By creating an account, you represent that you meet these requirements.
Student Accounts
Students must be at least 13 years old to use the Service. Students may only access Trio if they have been invited by a studio account holder (their teacher). Students who are under 18 must have parental or guardian consent before using the Service. By inviting a student under 18, the studio account holder represents that they have obtained the required parental consent.
Trio does not knowingly allow children under 13 to use the Service. If we learn that a user under 13 has accessed the Service, we will terminate that account.
2. Account Registration
When you register for Trio, you agree to:
- Provide accurate, current, and complete information
- Keep your account credentials confidential
- Notify us promptly at info@musicaltrio.com if you suspect unauthorized access to your account
- Be responsible for all activity that occurs under your account
Your base subscription covers one studio with one teacher account included. Additional teacher seats may be added to your studio account at the then-current monthly rate per seat. During your free trial, your studio is limited to one teacher account.
3. Free Trial
New studio accounts receive a 14-day free trial. No credit card is required to start your trial. At the end of the trial period, you will be prompted to add a payment method. If you do not add a payment method, your account will be paused — we will not charge you automatically, and your data will be preserved for 30 days before deletion.
4. Subscriptions and Payment
Subscription Fee
Trio is billed monthly at the rate published on our pricing page (musicaltrio.com/pricing). The base subscription includes one teacher account. Additional teacher seats are billed at the then-current rate per seat per month.
Billing
You authorize Trio to charge your payment method on a recurring monthly basis beginning on the date you activate your paid subscription. All payments are processed by Stripe. By providing a payment method, you agree to Stripe's Terms of Service and Privacy Policy.
Price Changes
We may change our subscription price with at least 30 days' notice posted on our website or sent to your registered email address. Continued use of the Service after a price change takes effect constitutes your acceptance of the new price.
5. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation is effective at the end of your current billing period — you retain access to the Service through that date. No prorated refunds are issued for unused time remaining in a billing period.
After cancellation, your account data (student records, schedules, notes, and billing history) will be retained for 30 days, during which you may export your data. After 30 days, your data will be permanently deleted.
6. Refund Policy
All subscription fees are non-refundable except as required by applicable law. If you believe you have been charged in error, contact us at info@musicaltrio.com within 30 days of the charge.
7. Service Availability
We target 99.9% monthly uptime for the Trio platform, excluding scheduled maintenance (which we will announce at least 24 hours in advance).
If Trio's monthly uptime falls below 99.9% in any calendar month, you may request a service credit equal to 10% of your monthly subscription fee for each hour (or partial hour) of excess downtime, up to a maximum of 100% of your monthly subscription fee. To request a credit, contact info@musicaltrio.com within 15 days of the affected month. Service credits are applied to future billing and are not redeemable for cash.
This service credit is your sole remedy for downtime or service interruptions.
8. Your Content
Trio enables you to enter and store information such as student records, lesson notes, schedules, payment records, and other data ("Your Content"). You retain all ownership of Your Content.
By using the Service, you grant Trio a limited, non-exclusive license to store, display, and process Your Content solely to provide the Service to you. We do not sell Your Content to third parties. We may use aggregated, de-identified data (data that cannot identify you or your students) for product improvement and analytics.
You are responsible for ensuring that Your Content does not violate any applicable laws or third-party rights, and that you have the necessary rights and consents to enter student information into the Service.
9. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law
- Misrepresent your identity or affiliation
- Upload or transmit harmful, offensive, or infringing content
- Attempt to gain unauthorized access to Trio's systems or other users' accounts
- Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service
- Use the Service to send spam or unsolicited communications
- Resell or sublicense access to the Service without our written consent
10. Third-Party Services
Trio integrates with third-party services to deliver the platform, including:
- Stripe — payment processing
- Supabase — database and authentication
- Google Analytics — website usage analytics
- OpenRouter — AI-powered features ("Ask Trio")
- Resend — transactional email
- Twilio — SMS notifications
When you use features powered by these services, your data may be transmitted to and processed by them. Trio is not responsible for the practices or content of third-party services. We encourage you to review their respective privacy policies.
When you use the "Ask Trio" AI feature, your input is sent to OpenRouter, which in turn forwards it to downstream inference providers. OpenRouter's data privacy mode is enabled — your data is not retained by OpenRouter or its downstream providers beyond the duration of the request. See openrouter.ai/privacy for details.
11. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
12. Intellectual Property
The Trio platform, including its software, design, trademarks, and content (excluding Your Content), is owned by Trio Creations, LLC and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from Trio's proprietary content without our written permission.
"Trio" and the Trio logo are trademarks of Trio Creations, LLC.
13. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT FOR THE UPTIME COMMITMENT IN SECTION 7, TRIO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TRIO DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR HARMFUL COMPONENTS.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE OR THESE TERMS, EVEN IF TRIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TRIO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO TRIO IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.
15. Indemnification
You agree to defend, indemnify, and hold harmless Trio Creations, LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
16. Dispute Resolution
Informal Resolution
Before filing any legal claim, you agree to contact Trio at info@musicaltrio.com and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration
If informal resolution fails, any dispute arising from or relating to these Terms or the Service (except claims described below) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will take place in Florida. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver
YOU AND TRIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
Exceptions
The following claims are excluded from arbitration and may be brought in court: (a) claims that qualify for small claims court; (b) claims seeking emergency injunctive or equitable relief to protect intellectual property rights or prevent unauthorized use of the Service.
17. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Except for disputes subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Florida.
18. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
We will maintain an archive of prior versions of these Terms, available on request.
19. Termination
Trio may suspend or terminate your account at any time for violation of these Terms, with or without notice. You may terminate your account at any time by cancelling your subscription and contacting us at info@musicaltrio.com.
Upon termination, your right to use the Service ceases immediately. The following sections survive termination: 8 (Your Content — license terminates, ownership provisions survive), 12–16 (IP, Disclaimers, Liability, Indemnification, Disputes).
20. Miscellaneous
- Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trio regarding the Service.
- Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
- No Waiver. Failure to enforce any provision does not constitute a waiver of that provision.
- Assignment. You may not assign these Terms without Trio's written consent. Trio may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force Majeure. Trio is not liable for failures or delays caused by circumstances beyond our reasonable control.
21. Contact Us
Questions about these Terms? Contact us at:
Trio Creations, LLC info@musicaltrio.com