Notification Settings
By Trio Team · Updated
Notification settings control how Trio reaches teachers, staff and families. Channels decide where a notification goes. Topics decide what kinds of activity send a notification.
Your notification settings
Open Notification Settings from the menu under your name. The page has two cards.
The Notification channels card controls:
- Email notifications - sent to your account email
- SMS notifications - sent to the phone number on your profile
- Push notifications - sent to your browser or to Trio installed as an app
When you turn on SMS, Trio asks for your consent. If no phone number is on file, Trio asks for one first. When you turn on push, your browser asks for permission. Then Trio lists your devices, each with Send test and Remove.
On iPhone and iPad, push works only after you add Trio to your Home Screen. The page shows how: in Safari, tap the Share button, then Add to Home Screen. Open Trio from the Home Screen and turn on push there.
The Notification topics card has these topics: Scheduling, Messages, Announcements, Week in review and Trio Updates. All are on by default. A change saves at once.
- Announcements are messages your studio sends to its families and staff. Trio's own product news shows in the bell as What's new (see What's new below).
- Week in review is the Sunday summary of your studio's week, by email, bell and push. Turn it off here to stop it. See Week in Review.
- Trio Updates controls Trio's tips and product-news emails to you. Trio's transactional emails, such as your welcome email and the bank-connection reminder, still reach you. See Trio Updates Emails and How to Unsubscribe.
Family notification settings
Families manage their own settings on the Notification Settings page, from their menu in the parent portal. They choose email, SMS and push, and these topics:
- Scheduling, Messages, Announcements, Billing and Lesson notes
- Badge alerts, Daily practice reminder and Weekly digest email
A student with their own login gets Scheduling, Messages, Announcements and the three practice topics.
The daily practice reminder is off until the family turns it on. Then they can choose the reminder time. All other topics are on by default.
Notification bell and history
The bell in the top bar shows your notifications. A badge shows when you have unread ones. Open the bell to see a short list of the newest notifications. Opening the bell marks them as read.
Select View all to open the full history:
- Teachers: Notifications
- Families: View all in their bell
Use the history to confirm what Trio sent or to go back to an older notification. Each row links to the related page, such as a lesson, invoice, message, event or practice item.
What's new: Trio release updates
When Trio gets a useful new feature, a What's new notification shows in your bell and history. It is separate from the studio Announcements topic: Announcements are messages your studio sends, and What's new tells you about changes to Trio.
- A What's new row has a What's new label and a short summary of what the change does for your role.
- Opening the bell marks it read, the same as any other notification.
- Open the row to see the What's New page, filtered to the changes that apply to you.
- No topic controls these updates, so you always learn about important changes. They never come by email, text or push.
Lesson reminders to families
Owners and admins set lesson reminders for the whole studio in Studio Settings, on the Lessons tab. Lesson Reminders is on by default and sends 24 hours before each lesson. Set Hours Before Lesson to any number from 1 to 168 (one week). A change applies only to lessons created or rescheduled after it. Reminders that are already scheduled keep their time.